Computer User Support Specialist - Education Services

Hiring organization: Confidential — Confidential education services company (employer named before interviews)
Location: Lexington, KY, US
Workplace: On-site
Employment: Full-Time
Pay: $52,500 - $71,000 per year
Date posted: 2026-09-26
Closing date: 2026-12-28

Typical pay for this kind of job

Computer User Support Specialists · Kentucky

Posted pay is in the typical range

Median$27.81

Low$21.63

High$34.51

This job pays $25.24–$34.13 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in Kentucky earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Job description

Role overview: The Computer User Support Specialist - Education Services is based in Lexington, Kentucky and supports learner support, enrollment workflows, and program delivery. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Diagnose device and application issues, resolve support requests, maintain knowledge articles, and escalate recurring incidents. Apply these responsibilities to learner support, enrollment workflows, and program delivery. Work with process owners to protect learner records and align work with academic or training calendars. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 1+ year of relevant experience or equivalent practical training. Demonstrated capability in desktop troubleshooting, ticketing systems, customer communication, and endpoint setup. Experience supporting education services is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Improve support documentation for the most frequent service requests. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Lexington, Kentucky. Estimated annual cash compensation: USD 52,500 to 71,000. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

desktop troubleshooting, ticketing systems, customer communication, and endpoint setup

Apply for this job Apply with your JAI Bot profile

Browse more jobs

Report this job