Technical Writer - Insurance Operations

Hiring organization: Confidential — Confidential insurance operations company (employer named before interviews)
Location: Philadelphia, PA, US
Workplace: On-site
Employment: Full-Time
Pay: $77,000 - $104,000 per year
Date posted: 2026-09-26
Closing date: 2026-12-28

Typical pay for this kind of job

Proofreaders and Copy Markers · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area

Posted pay is above the typical range

Median$26.40

Low$22.36

High$36.19

This job pays $37.02–$50.00 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Job description

Role overview: The Technical Writer - Insurance Operations is based in Philadelphia, Pennsylvania and supports policy servicing, claims support, and customer correspondence. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Interview subject experts, write task-based documentation, validate instructions, and maintain versioned reference material. Apply these responsibilities to policy servicing, claims support, and customer correspondence. Work with process owners to maintain accurate case histories and escalate coverage questions to authorized specialists. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 2+ years of relevant professional experience or equivalent demonstrated project work. Demonstrated capability in technical editing, information architecture, structured authoring, and revision control. Experience supporting insurance operations is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Publish verified documentation for a high-volume operational workflow. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Philadelphia, Pennsylvania. Estimated annual cash compensation: USD 77,000 to 104,000. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

technical editing, information architecture, structured authoring, and revision control

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