Network Support Specialist - Telecommunications

Hiring organization: Confidential — Confidential telecommunications company (employer named before interviews)
Location: Jersey City, NJ, US
Workplace: On-site
Employment: Full-Time
Pay: $65,000 - $87,500 per year
Date posted: 2026-09-26
Closing date: 2026-12-28

Typical pay for this kind of job

Computer Network Support Specialists · New York-Newark-Jersey City, NY-NJ metro area

Posted pay is in the typical range

Median$41.79

Low$31.04

High$52.21

This job pays $31.25–$42.07 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in New York-Newark-Jersey City, NY-NJ metro area earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Job description

Role overview: The Network Support Specialist - Telecommunications is based in Jersey City, New Jersey and supports service activation, network support, and subscriber communications. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Troubleshoot connectivity, analyze network logs, configure approved devices, and assist with scheduled maintenance. Apply these responsibilities to service activation, network support, and subscriber communications. Work with process owners to account for provisioning dependencies and document changes affecting customers. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 1+ year of relevant experience or equivalent practical training. Demonstrated capability in TCP/IP, DNS, network diagnostics, and incident documentation. Experience supporting telecommunications is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Resolve recurring connectivity issues and update troubleshooting procedures. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Jersey City, New Jersey. Estimated annual cash compensation: USD 65,000 to 87,500. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

TCP/IP, DNS, network diagnostics, and incident documentation

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