Customer Service Representative - Travel Services

Hiring organization: Confidential — Confidential travel services company (employer named before interviews)
Location: Springfield, MO, US
Workplace: On-site
Employment: Full-Time
Pay: $38,000 - $51,500 per year
Date posted: 2026-09-26

Typical pay for this kind of job

Customer Service Representatives · Springfield, MO metro area

Posted pay is in the typical range

Median$18.74

Low$17.02

High$23.26

This job pays $18.27–$24.76 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in Springfield, MO metro area earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Job description

Role overview: The Customer Service Representative - Travel Services is based in Springfield, Missouri and supports booking workflows, traveler support, and supplier coordination. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Respond to customer inquiries, resolve routine account issues, document interactions, and escalate complex cases. Apply these responsibilities to booking workflows, traveler support, and supplier coordination. Work with process owners to manage schedule changes and maintain accurate customer communication histories. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 1+ year of relevant experience or equivalent practical training. Demonstrated capability in clear communication, CRM records, issue triage, and service follow-through. Experience supporting travel services is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Improve response consistency and build useful answers for recurring inquiries. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Springfield, Missouri. Estimated annual cash compensation: USD 38,000 to 51,500. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

clear communication, CRM records, issue triage, and service follow-through

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