Computer User Support Specialist - Healthcare Services

Hiring organization: Confidential — Confidential healthcare services company (employer named before interviews)
Location: Frederick, MD, US
Workplace: On-site
Employment: Full-Time
Pay: $52,500 - $71,000 per year
Date posted: 2026-09-26

Typical pay for this kind of job

Computer User Support Specialists · Maryland

Posted pay is in the typical range

Median$31.13

Low$24.65

High$39.69

This job pays $25.24–$34.13 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in Maryland earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Job description

Role overview: The Computer User Support Specialist - Healthcare Services is based in Frederick, Maryland and supports patient access, appointment coordination, and service availability. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Diagnose device and application issues, resolve support requests, maintain knowledge articles, and escalate recurring incidents. Apply these responsibilities to patient access, appointment coordination, and service availability. Work with process owners to protect sensitive records and distinguish administrative work from clinical decisions. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 1+ year of relevant experience or equivalent practical training. Demonstrated capability in desktop troubleshooting, ticketing systems, customer communication, and endpoint setup. Experience supporting healthcare services is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Improve support documentation for the most frequent service requests. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Frederick, Maryland. Estimated annual cash compensation: USD 52,500 to 71,000. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

desktop troubleshooting, ticketing systems, customer communication, and endpoint setup

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