Public Relations Manager - E-Commerce

Hiring organization: Confidential — Confidential e-commerce company (employer named before interviews)
Location: Gulfport, MS, US
Workplace: On-site
Employment: Full-Time
Pay: $125,000 - $169,000 per year
Date posted: 2026-09-26

Job description

Role overview: The Public Relations Manager - E-Commerce is based in Gulfport, Mississippi and supports online orders, checkout journeys, and post-purchase service. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Lead communication strategy, review public statements, guide media response, and supervise communications delivery. Apply these responsibilities to online orders, checkout journeys, and post-purchase service. Work with process owners to track order exceptions and evaluate changes against customer completion rates. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 5+ years of relevant experience, including ownership of a team, budget, or substantial service program. Demonstrated capability in reputation management, editorial judgment, media relations, and people leadership. Experience supporting e-commerce is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Establish an approval workflow and response plan for high-priority communications. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Gulfport, Mississippi. Estimated annual cash compensation: USD 125,000 to 169,000. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

reputation management, editorial judgment, media relations, and people leadership

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