Business Process Analyst - Hospitality Services

Hiring organization: Confidential — Confidential hospitality services company (employer named before interviews)
Location: Warwick, RI, US
Workplace: On-site
Employment: Full-Time
Pay: $86,500 - $117,000 per year
Date posted: 2026-09-26

Typical pay for this kind of job

Management Analysts · Providence-Warwick, RI-MA metro area

Posted pay is in the typical range

Median$48.25

Low$37.37

High$61.93

This job pays $41.59–$56.25 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in Providence-Warwick, RI-MA metro area earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

Job description

Role overview: The Business Process Analyst - Hospitality Services is based in Warwick, Rhode Island and supports guest communications, property support, and reservation workflows. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Map current workflows, analyze cycle times, identify root causes, and recommend practical process changes. Apply these responsibilities to guest communications, property support, and reservation workflows. Work with process owners to plan around fluctuating occupancy and time-sensitive guest service needs. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 2+ years of relevant professional experience or equivalent demonstrated project work. Demonstrated capability in process mapping, spreadsheet analysis, facilitation, and business case development. Experience supporting hospitality services is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Pilot a process improvement and compare outcomes with a documented baseline. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Warwick, Rhode Island. Estimated annual cash compensation: USD 86,500 to 117,000. This illustrative range is centered on a national occupational benchmark; local pay, seniority, incentives, and benefits require employer review. No benefits or incentive plan is asserted.

Required skills

process mapping, spreadsheet analysis, facilitation, and business case development

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