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Computer User Support Specialist - Insurance Operations

Hiring organization
Confidential — Confidential insurance operations company (employer named before interviews)
Location
Wilmington, DE, US
Workplace
On-site
Employment
Full-Time
Pay
$52,500 - $71,000 per year
Date posted
2026-11-02
Closing date
2027-11-02

Typical pay for this kind of job

Computer User Support Specialists · Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area

Posted pay is in the typical range
Median$29.91
Low$23.99
High$37.72

This job pays $25.24–$34.13 · Amounts are per hour

Low and high are the 25th and 75th percentiles: half of people in this occupation in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area earn between them. This is typical pay for the occupation, not an offer from this employer. Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics, May 2025. Job titles matched using the O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.

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Job description

Role overview: The Computer User Support Specialist - Insurance Operations is based in Wilmington, Delaware and supports policy servicing, claims support, and customer correspondence. This position combines hands-on execution with reliable documentation and collaboration across operational and technical teams. Responsibilities: Diagnose device and application issues, resolve support requests, maintain knowledge articles, and escalate recurring incidents. Apply these responsibilities to policy servicing, claims support, and customer correspondence. Work with process owners to maintain accurate case histories and escalate coverage questions to authorized specialists. Identify problems early, record the evidence behind recommendations, and coordinate handoffs so agreed work is completed accurately. Qualifications: 1+ year of relevant experience or equivalent practical training. Demonstrated capability in desktop troubleshooting, ticketing systems, customer communication, and endpoint setup. Experience supporting insurance operations is preferred. Ability to document decisions, communicate clearly, and handle business information responsibly. Initial priorities: Improve support documentation for the most frequent service requests. Begin by reviewing the current process, agreeing on a baseline with stakeholders, and identifying the most useful improvement to deliver. Report results using measures appropriate to the role and explain any unresolved dependencies. Work arrangement: Full-Time, On-site in Wilmington, Delaware. Estimated annual cash compensation: USD 52,500 to 71,000. Applications close November 2, 2027. Staffing agency submissions are welcome.

Required skills

desktop troubleshooting, ticketing systems, customer communication, and endpoint setup

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