How to hire cashiers

Job description template

Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.

[Job title] at [Company name]
[City, State] · [Full-time / Part-time] · [Pay range]

About the role
[Two or three sentences about your team, the work and why it matters.]

What you will do
• Answer customers' questions, and provide information on procedures or policies.
• Answer incoming phone calls.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

What you bring
• [Required license, certification or years of experience, if any]
• [Education, only if you truly need it. Typical to start in this job: No formal educational credential]
• Strong active listening and speaking skills
• Working knowledge of customer and personal service
• [Anything else you would really turn someone away for]

Pay and benefits
[Pay range]. For reference, the U.S. median for this job is $15.81 an hour ($32,880 a year).
[Benefits, schedule and anything else candidates should know.]

How to apply
[Apply on JAI Bot. Every applicant hears back.]

Copy the template Check your finished job post

Interview questions for cashiers

Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.

1. Tell me about a time you had to answer customers' questions, and provide information on procedures or policies. What did you do, and how did it turn out?
2. Tell me about a time you had to answer incoming phone calls. What did you do, and how did it turn out?
3. Tell me about a time you had to assist customers by providing information and resolving their complaints. What did you do, and how did it turn out?
4. Tell me about a time you had to establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners. What did you do, and how did it turn out?
5. Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
6. Explain something technical from your last job as you would to a new coworker.
7. Why this job, and why now? What would make you stay here for the long term?

Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.

What cashiers do

• Answer customers' questions, and provide information on procedures or policies.
• Answer incoming phone calls.
• Assist customers by providing information and resolving their complaints.
• Establish or identify prices of goods, services, or admission, and tabulate bills, using calculators, cash registers, or optical price scanners.
• Greet customers entering establishments.
• Issue receipts, refunds, credits, or change due to customers.
• Monitor checkout stations to ensure they have adequate cash available and are staffed appropriately.
• Receive payment by cash, check, credit cards, vouchers, or automatic debits.

Skills that matter most

Active ListeningSpeakingCustomer and Personal Service

Education, experience and outlook for cashiers

• Typical education to start: No formal educational credential (BLS)
• Related work experience most have: 1 to 3 months (O*NET)
• Training on the job: Short-term on-the-job training (BLS)
• Job outlook: -6.5% over ten years, declining · about 521,300 openings a year (BLS)

What to pay cashiers

Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:

See cashiers pay in every state

Related hiring guides

• Gambling Change Persons and Booth Cashiers
• Counter and Rental Clerks
• Parts Salespersons
• Retail Salespersons

Job duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.