How to hire shuttle drivers and chauffeurs

Job description template

Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.

[Job title] at [Company name]
[City, State] · [Full-time / Part-time] · [Pay range]

About the role
[Two or three sentences about your team, the work and why it matters.]

What you will do
• Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
• Comply with traffic regulations to operate vehicles in a safe and courteous manner.
• Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
• Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
• Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
• Pick up and drop off passengers at regularly scheduled neighborhood locations, following strict time schedules.
• Report any vehicle malfunctions or needed repairs.
• Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.

What you bring
• [Required license, certification or years of experience, if any]
• [Education, only if you truly need it. Typical to start in this job: No formal educational credential]
• Strong active listening, critical thinking, monitoring and speaking skills
• Working knowledge of customer and personal service, transportation, public safety and security and English Language
• [Anything else you would really turn someone away for]

Pay and benefits
[Pay range]. For reference, the U.S. median for this job is $17.93 an hour ($37,290 a year).
[Benefits, schedule and anything else candidates should know.]

How to apply
[Apply on JAI Bot. Every applicant hears back.]

Copy the template Check your finished job post

Interview questions for shuttle drivers and chauffeurs

Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.

1. Tell me about a time you had to check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order. What did you do, and how did it turn out?
2. Tell me about a time you had to comply with traffic regulations to operate vehicles in a safe and courteous manner. What did you do, and how did it turn out?
3. Tell me about a time you had to follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations. What did you do, and how did it turn out?
4. Tell me about a time you had to operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs. What did you do, and how did it turn out?
5. Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
6. Describe a decision at work where the obvious answer was wrong. How did you work out the better choice?
7. How do you keep track of your own work quality during a busy shift or week? Give an example of catching a problem early.
8. Why this job, and why now? What would make you stay here for the long term?

Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.

What shuttle drivers and chauffeurs do

• Check the condition of a vehicle's tires, brakes, windshield wipers, lights, oil, fuel, water, and safety equipment to ensure that everything is in working order.
• Comply with traffic regulations to operate vehicles in a safe and courteous manner.
• Follow relevant safety regulations and state laws governing vehicle operation, and ensure that passengers follow safety regulations.
• Operate vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
• Perform routine vehicle maintenance, such as regulating tire pressure and adding gasoline, oil, and water.
• Pick up and drop off passengers at regularly scheduled neighborhood locations, following strict time schedules.
• Report any vehicle malfunctions or needed repairs.
• Test vehicle equipment, such as lights, brakes, horns, or windshield wipers, to ensure proper operation.

Skills that matter most

Active ListeningCritical ThinkingMonitoringSpeakingCustomer and Personal ServiceTransportationPublic Safety and SecurityEnglish Language

Education, experience and outlook for shuttle drivers and chauffeurs

• Typical education to start: No formal educational credential (BLS)
• Related work experience most have: 2 to 4 years (O*NET)
• Training on the job: Short-term on-the-job training (BLS)
• Job outlook: +7.1% over ten years, faster than average · about 35,500 openings a year (BLS)

What to pay shuttle drivers and chauffeurs

Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:

See shuttle drivers and chauffeurs pay in every state

Related hiring guides

• Taxi Drivers
• Bus Drivers, Transit and Intercity
• Light Truck Drivers
• Parking Attendants
• Heavy and Tractor-Trailer Truck Drivers
• Passenger Attendants
• Dispatchers, Except Police, Fire, and Ambulance
• Railroad Conductors and Yardmasters
• Subway and Streetcar Operators
• Bus Drivers, School

Job duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.