How to hire baggage porters and bellhops
A job description you can copy, interview questions tied to the real work, and what to pay. Free.
Job description template
Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.
[Job title] at [Company name] [City, State] · [Full-time / Part-time] · [Pay range] About the role [Two or three sentences about your team, the work and why it matters.] What you will do • Assist travelers and guests with disabilities. • Explain the operation of room features, such as locks, ventilation systems, and televisions. • Greet incoming guests and escort them to their rooms. • Maintain clean lobbies or entrance areas for travelers or guests. • Receive and mark baggage by completing and attaching claim checks. • Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest. • Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts. • Transport guests about premises and local areas, or arrange for transportation. What you bring • [Required license, certification or years of experience, if any] • [Education, only if you truly need it. Typical to start in this job: High school diploma or equivalent] • Strong active listening, speaking and critical thinking skills • Working knowledge of customer and personal service and English Language • [Anything else you would really turn someone away for] Pay and benefits [Pay range]. For reference, the U.S. median for this job is $17.83 an hour ($37,080 a year). [Benefits, schedule and anything else candidates should know.] How to apply [Apply on JAI Bot. Every applicant hears back.]
Interview questions for baggage porters and bellhops
Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.
- Tell me about a time you had to assist travelers and guests with disabilities. What did you do, and how did it turn out?
- Tell me about a time you had to explain the operation of room features, such as locks, ventilation systems, and televisions. What did you do, and how did it turn out?
- Tell me about a time you had to greet incoming guests and escort them to their rooms. What did you do, and how did it turn out?
- Tell me about a time you had to maintain clean lobbies or entrance areas for travelers or guests. What did you do, and how did it turn out?
- Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
- Explain something technical from your last job as you would to a new coworker.
- Describe a decision at work where the obvious answer was wrong. How did you work out the better choice?
- Why this job, and why now? What would make you stay here for the long term?
Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.
What baggage porters and bellhops do
- Assist travelers and guests with disabilities.
- Explain the operation of room features, such as locks, ventilation systems, and televisions.
- Greet incoming guests and escort them to their rooms.
- Maintain clean lobbies or entrance areas for travelers or guests.
- Receive and mark baggage by completing and attaching claim checks.
- Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
- Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
- Transport guests about premises and local areas, or arrange for transportation.
Skills that matter most
Education, experience and outlook for baggage porters and bellhops
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 3 months (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -3% over ten years, declining · about 3,800 openings a year (BLS)
What to pay baggage porters and bellhops
Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:
| State | Median yearly pay |
|---|---|
| New York | $48,610 |
| Hawaii | $42,240 |
| New Jersey | $41,080 |
| Massachusetts | $41,040 |
| Illinois | $40,390 |
| Texas | $31,080 |
| Florida | $30,890 |
| Louisiana | $26,320 |
See baggage porters and bellhops pay in every state
Related hiring guides
- Concierges
- Passenger Attendants
- Reservation and Transportation Ticket Agents and Travel Clerks
- Parking Attendants
- Hotel, Motel, and Resort Desk Clerks
- Flight Attendants
- Locker Room, Coatroom, and Dressing Room Attendants
- Counter and Rental Clerks
- Transportation Security Screeners
- Couriers and Messengers
Post this job on JAI Bot. Free to start: JAI Bot reads every applicant against your must-haves, shows the resume evidence behind each one, and helps you reply to everyone. People make every decision.
Post a job freePay by areaJob duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.