How to hire concierges
A job description you can copy, interview questions tied to the real work, and what to pay. Free.
Job description template
Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.
[Job title] at [Company name] [City, State] · [Full-time / Part-time] · [Pay range] About the role [Two or three sentences about your team, the work and why it matters.] What you will do • Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. • Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. • Make travel arrangements for sightseeing or other tours. • Order flowers for guests. • Pick up and deliver items or run errands for guests. • Plan special events, parties, or meetings, which may include booking musicians or celebrities. • Provide directions to guests. • Provide information about local features, such as shopping, dining, nightlife, or recreational destinations. What you bring • [Required license, certification or years of experience, if any] • [Education, only if you truly need it. Typical to start in this job: High school diploma or equivalent] • Strong active listening, speaking, critical thinking, monitoring and reading comprehension skills • Working knowledge of customer and personal service and English Language • [Anything else you would really turn someone away for] Pay and benefits [Pay range]. For reference, the U.S. median for this job is $18.73 an hour ($38,950 a year). [Benefits, schedule and anything else candidates should know.] How to apply [Apply on JAI Bot. Every applicant hears back.]
Interview questions for concierges
Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.
- Tell me about a time you had to book airline or train tickets, reserve rental cars, or arrange shuttle service for guests. What did you do, and how did it turn out?
- Tell me about a time you had to make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events. What did you do, and how did it turn out?
- Tell me about a time you had to make travel arrangements for sightseeing or other tours. What did you do, and how did it turn out?
- Tell me about a time you had to order flowers for guests. What did you do, and how did it turn out?
- Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
- Explain something technical from your last job as you would to a new coworker.
- Describe a decision at work where the obvious answer was wrong. How did you work out the better choice?
- Why this job, and why now? What would make you stay here for the long term?
Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.
What concierges do
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Make travel arrangements for sightseeing or other tours.
- Order flowers for guests.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Provide directions to guests.
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Skills that matter most
Education, experience and outlook for concierges
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 6 months to 1 year (O*NET)
- Training on the job: Moderate-term on-the-job training (BLS)
- Job outlook: +2.6% over ten years, about as fast as average · about 6,900 openings a year (BLS)
What to pay concierges
Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:
| State | Median yearly pay |
|---|---|
| Hawaii | $60,090 |
| New York | $57,570 |
| Washington | $47,330 |
| Colorado | $46,720 |
| California | $43,560 |
| South Carolina | $34,110 |
| Georgia | $33,960 |
| Missouri | $33,280 |
See concierges pay in every state
Related hiring guides
- Hotel, Motel, and Resort Desk Clerks
- Baggage Porters and Bellhops
- Counter and Rental Clerks
- Reservation and Transportation Ticket Agents and Travel Clerks
- Locker Room, Coatroom, and Dressing Room Attendants
- Passenger Attendants
- Receptionists and Information Clerks
- Lodging Managers
- Ushers, Lobby Attendants, and Ticket Takers
- Travel Agents
Post this job on JAI Bot. Free to start: JAI Bot reads every applicant against your must-haves, shows the resume evidence behind each one, and helps you reply to everyone. People make every decision.
Post a job freePay by areaJob duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.