How to hire ushers, lobby attendants, and ticket takers
A job description you can copy, interview questions tied to the real work, and what to pay. Free.
Job description template
Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.
[Job title] at [Company name] [City, State] · [Full-time / Part-time] · [Pay range] About the role [Two or three sentences about your team, the work and why it matters.] What you will do • Clean facilities. • Examine tickets or passes to verify authenticity, using criteria such as color or date issued. • Greet patrons attending entertainment events. • Guide patrons to exits or provide other instructions or assistance in case of emergency. • Maintain order and ensure adherence to safety rules. • Provide assistance with patrons' special needs, such as helping those with wheelchairs. • Refuse admittance to undesirable persons or persons without tickets or passes. • Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events. What you bring • [Required license, certification or years of experience, if any] • [Education, only if you truly need it. Typical to start in this job: No formal educational credential] • Strong active listening and speaking skills • Working knowledge of customer and personal service • [Anything else you would really turn someone away for] Pay and benefits [Pay range]. For reference, the U.S. median for this job is $15.82 an hour ($32,910 a year). [Benefits, schedule and anything else candidates should know.] How to apply [Apply on JAI Bot. Every applicant hears back.]
Interview questions for ushers, lobby attendants, and ticket takers
Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.
- Tell me about a time you had to clean facilities. What did you do, and how did it turn out?
- Tell me about a time you had to examine tickets or passes to verify authenticity, using criteria such as color or date issued. What did you do, and how did it turn out?
- Tell me about a time you had to greet patrons attending entertainment events. What did you do, and how did it turn out?
- Tell me about a time you had to guide patrons to exits or provide other instructions or assistance in case of emergency. What did you do, and how did it turn out?
- Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
- Explain something technical from your last job as you would to a new coworker.
- Why this job, and why now? What would make you stay here for the long term?
Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.
What ushers, lobby attendants, and ticket takers do
- Clean facilities.
- Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
- Greet patrons attending entertainment events.
- Guide patrons to exits or provide other instructions or assistance in case of emergency.
- Maintain order and ensure adherence to safety rules.
- Provide assistance with patrons' special needs, such as helping those with wheelchairs.
- Refuse admittance to undesirable persons or persons without tickets or passes.
- Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.
Skills that matter most
Education, experience and outlook for ushers, lobby attendants, and ticket takers
- Typical education to start: No formal educational credential (BLS)
- Related work experience most have: None (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: +0.9% over ten years, little or no change · about 27,300 openings a year (BLS)
What to pay ushers, lobby attendants, and ticket takers
Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:
| State | Median yearly pay |
|---|---|
| Washington | $41,010 |
| Colorado | $38,380 |
| District of Columbia | $37,930 |
| California | $37,870 |
| New York | $37,110 |
| Iowa | $25,720 |
| Alabama | $22,360 |
| Mississippi | $21,570 |
See ushers, lobby attendants, and ticket takers pay in every state
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Post this job on JAI Bot. Free to start: JAI Bot reads every applicant against your must-haves, shows the resume evidence behind each one, and helps you reply to everyone. People make every decision.
Post a job freePay by areaJob duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.