How to hire lodging managers
A job description you can copy, interview questions tied to the real work, and what to pay. Free.
Job description template
Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.
[Job title] at [Company name] [City, State] · [Full-time / Part-time] · [Pay range] About the role [Two or three sentences about your team, the work and why it matters.] What you will do • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. • Confer and cooperate with other managers to ensure coordination of hotel activities. • Greet and register guests. • Manage and maintain temporary or permanent lodging facilities. • Monitor the revenue activity of the hotel or facility. • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. • Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments. • Train staff members. What you bring • [Required license, certification or years of experience, if any] • [Education, only if you truly need it. Typical to start in this job: High school diploma or equivalent] • Strong active listening, speaking, reading comprehension, writing, active learning and critical thinking skills • Working knowledge of English Language, administration and management, personnel and human resources and customer and personal service • [Anything else you would really turn someone away for] Pay and benefits [Pay range]. For reference, the U.S. median for this job is $33.29 an hour ($69,250 a year). [Benefits, schedule and anything else candidates should know.] How to apply [Apply on JAI Bot. Every applicant hears back.]
Interview questions for lodging managers
Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.
- Tell me about a time you had to answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints. What did you do, and how did it turn out?
- Tell me about a time you had to confer and cooperate with other managers to ensure coordination of hotel activities. What did you do, and how did it turn out?
- Tell me about a time you had to greet and register guests. What did you do, and how did it turn out?
- Tell me about a time you had to manage and maintain temporary or permanent lodging facilities. What did you do, and how did it turn out?
- Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
- Explain something technical from your last job as you would to a new coworker.
- Tell me about written instructions, a policy or a manual you had to follow closely. How did you make sure you followed it correctly?
- Why this job, and why now? What would make you stay here for the long term?
Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.
What lodging managers do
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Manage and maintain temporary or permanent lodging facilities.
- Monitor the revenue activity of the hotel or facility.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Train staff members.
Skills that matter most
Education, experience and outlook for lodging managers
- Typical education to start: High school diploma or equivalent (BLS)
- Experience usually needed to start: Less than 5 years (BLS)
- Job outlook: +3.8% over ten years, about as fast as average · about 5,500 openings a year (BLS)
What to pay lodging managers
Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:
| State | Median yearly pay |
|---|---|
| Colorado | $91,750 |
| New York | $79,460 |
| Arizona | $77,670 |
| California | $76,950 |
| Wisconsin | $73,590 |
| Illinois | $61,530 |
| Georgia | $61,060 |
| Ohio | $48,690 |
See lodging managers pay in every state
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Post this job on JAI Bot. Free to start: JAI Bot reads every applicant against your must-haves, shows the resume evidence behind each one, and helps you reply to everyone. People make every decision.
Post a job freePay by areaJob duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.