How to hire postmasters and mail superintendents
A job description you can copy, interview questions tied to the real work, and what to pay. Free.
Job description template
Copy it, fill in the brackets, and remove anything that does not fit your job. Keep only must-haves you would really turn someone away for.
[Job title] at [Company name] [City, State] · [Full-time / Part-time] · [Pay range] About the role [Two or three sentences about your team, the work and why it matters.] What you will do • Direct and coordinate operational, management, and supportive services of one or a number of postal facilities. • Hire and train employees, and evaluate their performance. • Monitor employees' work schedules and attendance for payroll purposes. • Negotiate labor disputes. • Organize and supervise activities, such as the processing of incoming and outgoing mail. • Prepare and submit detailed and summary reports of post office activities to designated supervisors. • Prepare employee work schedules. • Resolve customer complaints. What you bring • [Required license, certification or years of experience, if any] • [Education, only if you truly need it. Typical to start in this job: High school diploma or equivalent] • Strong active listening, reading comprehension, speaking, critical thinking, monitoring and learning strategies skills • Working knowledge of administration and management, public safety and security, English Language and production and processing • [Anything else you would really turn someone away for] Pay and benefits [Pay range]. For reference, the U.S. median for this job is $46.47 an hour ($96,660 a year). [Benefits, schedule and anything else candidates should know.] How to apply [Apply on JAI Bot. Every applicant hears back.]
Interview questions for postmasters and mail superintendents
Ask every candidate the same questions, in the same order, and write down what they say. Questions about past work show what someone has actually done.
- Tell me about a time you had to direct and coordinate operational, management, and supportive services of one or a number of postal facilities. What did you do, and how did it turn out?
- Tell me about a time you had to hire and train employees, and evaluate their performance. What did you do, and how did it turn out?
- Tell me about a time you had to monitor employees' work schedules and attendance for payroll purposes. What did you do, and how did it turn out?
- Tell me about a time you had to negotiate labor disputes. What did you do, and how did it turn out?
- Tell me about a time you had to understand a request or problem that was explained poorly. How did you make sure you got it right?
- Tell me about written instructions, a policy or a manual you had to follow closely. How did you make sure you followed it correctly?
- Explain something technical from your last job as you would to a new coworker.
- Why this job, and why now? What would make you stay here for the long term?
Good answers name a real situation, what the person did themselves and what happened. Avoid questions about age, family plans, religion, health, national origin or anything else unrelated to the job.
What postmasters and mail superintendents do
- Direct and coordinate operational, management, and supportive services of one or a number of postal facilities.
- Hire and train employees, and evaluate their performance.
- Monitor employees' work schedules and attendance for payroll purposes.
- Negotiate labor disputes.
- Organize and supervise activities, such as the processing of incoming and outgoing mail.
- Prepare and submit detailed and summary reports of post office activities to designated supervisors.
- Prepare employee work schedules.
- Resolve customer complaints.
Skills that matter most
Education, experience and outlook for postmasters and mail superintendents
- Typical education to start: High school diploma or equivalent (BLS)
- Experience usually needed to start: Less than 5 years (BLS)
- Training on the job: Moderate-term on-the-job training (BLS)
- Job outlook: -0.3% over ten years, little or no change · about 900 openings a year (BLS)
What to pay postmasters and mail superintendents
Pay depends a lot on where the job is. Highest and lowest median yearly pay by state:
| State | Median yearly pay |
|---|---|
| California | $101,150 |
| Ohio | $97,680 |
| New York | $97,640 |
| Texas | $97,550 |
| Pennsylvania | $97,530 |
See postmasters and mail superintendents pay in every state
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Post this job on JAI Bot. Free to start: JAI Bot reads every applicant against your must-haves, shows the resume evidence behind each one, and helps you reply to everyone. People make every decision.
Post a job freePay by areaJob duties and skills: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications. Pay: U.S. Bureau of Labor Statistics OEWS, May 2025. Interview questions and the job description template: JAI Bot, based on the duties and skills above.