Customer Service Representatives pay in Pennsylvania
In Pennsylvania, the median pay for customer service representatives is $21.46 an hour ($44,630 a year). About 94,340 people work in this job there.
That is about the same as the U.S. median ($44,770). Pennsylvania ranks 25th of 51 states and territories for this job’s median pay.
Pay range for customer service representatives in Pennsylvania
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $15.11 | $31,430 |
| 25% of workers | $17.67 | $36,760 |
| Half of workers (median) | $21.46 | $44,630 |
| 75% of workers | $24.88 | $51,750 |
| 90% of workers | $30.46 | $63,370 |
Customer Service Representatives pay in Pennsylvania metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Philadelphia-Camden-Wilmington | $47,070 | 41,740 |
| Reading | $44,500 | 2,630 |
| Lancaster | $44,290 | 3,440 |
| Allentown-Bethlehem-Easton | $44,160 | 5,140 |
| Gettysburg | $43,110 | 310 |
| Pittsburgh | $42,790 | 17,280 |
| Harrisburg-Carlisle | $42,600 | 5,040 |
| State College | $42,590 | 940 |
| York-Hanover | $42,420 | 2,330 |
| Scranton--Wilkes-Barre | $42,010 | 3,610 |
| Erie | $41,720 | 1,610 |
| Lebanon | $41,240 | 580 |
| Chambersburg | $39,670 | 690 |
| Altoona | $37,540 | 800 |
| Johnstown | $37,340 | 610 |
| Williamsport | $36,230 | 800 |
Pennsylvania unemployment rate: 3.7% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Pennsylvania
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.