Customer Service Representatives pay in Massachusetts
In Massachusetts, the median pay for customer service representatives is $23.61 an hour ($49,120 a year). About 49,990 people work in this job there.
That is 10% higher than the U.S. median ($44,770). Massachusetts ranks 3rd of 51 states and territories for this job’s median pay.
Pay range for customer service representatives in Massachusetts
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $17.04 | $35,440 |
| 25% of workers | $19.95 | $41,500 |
| Half of workers (median) | $23.61 | $49,120 |
| 75% of workers | $29.37 | $61,090 |
| 90% of workers | $36.00 | $74,880 |
Customer Service Representatives pay in Massachusetts metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Boston-Cambridge-Newton | $49,920 | 37,780 |
| Barnstable Town | $47,880 | 1,310 |
| Worcester | $47,540 | 4,740 |
| Springfield | $46,790 | 2,930 |
| Pittsfield | $44,650 | 680 |
| Amherst Town-Northampton | $43,560 | 760 |
Massachusetts unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Massachusetts
| Job | Median yearly pay |
|---|---|
| Receptionists and Information Clerks | $43,870 |
| Hotel, Motel, and Resort Desk Clerks | $39,400 |
| Court, Municipal, and License Clerks | $61,730 |
| Interviewers, Except Eligibility and Loan | $50,340 |
| Library Assistants, Clerical | $42,520 |
| Loan Interviewers and Clerks | $58,940 |
| Information and Record Clerks, All Other | $47,200 |
| Eligibility Interviewers, Government Programs | $64,750 |
Other job titles for this job
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.