Customer Service Representatives pay in Boston-Cambridge-Newton
In Boston-Cambridge-Newton (MA), the median pay for customer service representatives is $24.00 an hour ($49,920 a year). About 37,780 people work in this job there.
That is 12% higher than the U.S. median ($44,770). It is 2% higher than the Massachusetts median ($49,120).
Pay range for customer service representatives in Boston-Cambridge-Newton (MA)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $17.17 | $35,720 |
| 25% of workers | $20.56 | $42,760 |
| Half of workers (median) | $24.00 | $49,920 |
| 75% of workers | $29.83 | $62,040 |
| 90% of workers | $36.51 | $75,950 |
Customer Service Representatives pay in Massachusetts metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Boston-Cambridge-Newton (this page) | $49,920 | 37,780 |
| Barnstable Town | $47,880 | 1,310 |
| Worcester | $47,540 | 4,740 |
| Springfield | $46,790 | 2,930 |
| Pittsfield | $44,650 | 680 |
| Amherst Town-Northampton | $43,560 | 760 |
Massachusetts unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Boston-Cambridge-Newton (MA)
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.