Customer Service Representatives pay in Grand Rapids-Wyoming-Kentwood
In Grand Rapids-Wyoming-Kentwood (MI), the median pay for customer service representatives is $21.63 an hour ($44,990 a year). About 9,010 people work in this job there.
That is about the same as the U.S. median ($44,770). It is 2% higher than the Michigan median ($43,950).
Pay range for customer service representatives in Grand Rapids-Wyoming-Kentwood (MI)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $14.52 | $30,210 |
| 25% of workers | $17.84 | $37,110 |
| Half of workers (median) | $21.63 | $44,990 |
| 75% of workers | $24.16 | $50,250 |
| 90% of workers | $30.45 | $63,340 |
Customer Service Representatives pay in Michigan metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Midland | $48,250 | 620 |
| Grand Rapids-Wyoming-Kentwood (this page) | $44,990 | 9,010 |
| Detroit-Warren-Dearborn | $44,730 | 31,310 |
| Lansing-East Lansing | $44,250 | 3,790 |
| Kalamazoo-Portage | $44,130 | 1,970 |
| Niles | $43,620 | 930 |
| Jackson | $42,230 | 830 |
| Traverse City | $42,030 | 960 |
| Monroe | $41,650 | 370 |
| Battle Creek | $40,870 | 620 |
| Muskegon-Norton Shores | $40,760 | 700 |
| Ann Arbor | $39,480 | 3,440 |
| Bay City | $38,880 | 330 |
| Flint | $38,800 | 1,970 |
| Saginaw | $36,150 | 2,320 |
Michigan unemployment rate: 5% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Grand Rapids-Wyoming-Kentwood (MI)
| Job | Median yearly pay |
|---|---|
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | $66,340 |
| Receptionists and Information Clerks | $37,170 |
| Billing and Posting Clerks | $47,220 |
Other job titles for this job
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.