Switchboard Operators, Including Answering Service pay in Massachusetts

In Massachusetts, the median pay for switchboard operators, including answering service is $21.05 an hour ($43,790 a year). About 830 people work in this job there.

$21.05Median hourly pay

$38,550–$48,260Middle half of workers, yearly

830People in this job in Massachusetts

That is 13% higher than the U.S. median ($38,630). Massachusetts ranks 8th of 46 states and territories for this job’s median pay.

Pay range for switchboard operators, including answering service in Massachusetts

Earns more than	Hourly	Yearly
10% of workers	$17.64	$36,680
25% of workers	$18.53	$38,550
Half of workers (median)	$21.05	$43,790
75% of workers	$23.20	$48,260
90% of workers	$27.87	$57,980

Switchboard Operators, Including Answering Service pay in Massachusetts metro areas

Metro area	Median yearly pay	People in this job
Barnstable Town	$57,030	40
Boston-Cambridge-Newton	$45,760	540
Worcester	$44,050	70
Springfield	$38,080	60

Massachusetts unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.

Education, experience and outlook for switchboard operators, including answering service

Typical education to start: High school diploma or equivalent (BLS)
Related work experience most have: 3 to 6 months (O*NET)
Training on the job: Short-term on-the-job training (BLS)
Job outlook: -26% over ten years, declining · about 3,100 openings a year (BLS)

Related jobs in Massachusetts

Job	Median yearly pay
Customer Service Representatives	$49,120
Office Clerks, General	$49,940
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	$57,940
Medical Secretaries and Administrative Assistants	$50,290
Receptionists and Information Clerks	$43,870
Executive Secretaries and Executive Administrative Assistants	$82,650
Dispatchers, Except Police, Fire, and Ambulance	$55,690
Public Safety Telecommunicators	$61,720

Other job titles for this job

Telecommunications OperatorInformation SpecialistAnswering Service Telephone OperatorCBX OperatorCentral Communications SpecialistCombination OperatorCommand and Control SpecialistCommunication Center OperatorComplaint OperatorDesk OperatorExchange OperatorPBX Operator

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Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.