Switchboard Operators, Including Answering Service pay in New York

In New York, the median pay for switchboard operators, including answering service is $21.79 an hour ($45,330 a year). About 1,760 people work in this job there.

$21.79Median hourly pay

$38,430–$54,480Middle half of workers, yearly

1,760People in this job in New York

That is 17% higher than the U.S. median ($38,630). New York ranks 6th of 46 states and territories for this job’s median pay.

Pay range for switchboard operators, including answering service in New York

Earns more than	Hourly	Yearly
10% of workers	$17.77	$36,970
25% of workers	$18.48	$38,430
Half of workers (median)	$21.79	$45,330
75% of workers	$26.19	$54,480
90% of workers	$34.86	$72,500

Switchboard Operators, Including Answering Service pay in New York metro areas

Metro area	Median yearly pay	People in this job
New York-Newark-Jersey City	$47,350	1,470
Kiryas Joel-Poughkeepsie-Newburgh	$44,550	70
Syracuse	$44,510	90
Binghamton	$41,420	40
Buffalo-Cheektowaga	$41,330	170
Albany-Schenectady-Troy	$39,630	90
Rochester	$37,720	70

New York unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.

Education, experience and outlook for switchboard operators, including answering service

Typical education to start: High school diploma or equivalent (BLS)
Related work experience most have: 3 to 6 months (O*NET)
Training on the job: Short-term on-the-job training (BLS)
Job outlook: -26% over ten years, declining · about 3,100 openings a year (BLS)

Related jobs in New York

Job	Median yearly pay
Customer Service Representatives	$48,000
Office Clerks, General	$45,890
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	$49,600
Executive Secretaries and Executive Administrative Assistants	$80,640
Receptionists and Information Clerks	$43,080
Medical Secretaries and Administrative Assistants	$47,710
Dispatchers, Except Police, Fire, and Ambulance	$55,810
Public Safety Telecommunicators	$61,450

Other job titles for this job

Telecommunications OperatorInformation SpecialistAnswering Service Telephone OperatorCBX OperatorCentral Communications SpecialistCombination OperatorCommand and Control SpecialistCommunication Center OperatorComplaint OperatorDesk OperatorExchange OperatorPBX Operator

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Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.