Switchboard Operators, Including Answering Service pay in New York-Newark-Jersey City

In New York-Newark-Jersey City (NY), the median pay for switchboard operators, including answering service is $22.76 an hour ($47,350 a year). About 1,470 people work in this job there.

$22.76Median hourly pay
$39,730–$56,990Middle half of workers, yearly
1,470People in this job in New York-Newark-Jersey City (NY)

That is 23% higher than the U.S. median ($38,630). It is 4% higher than the New York median ($45,330).

Pay range for switchboard operators, including answering service in New York-Newark-Jersey City (NY)

Earns more thanHourlyYearly
10% of workers$18.36$38,200
25% of workers$19.10$39,730
Half of workers (median)$22.76$47,350
75% of workers$27.40$56,990
90% of workers$39.01$81,140

Switchboard Operators, Including Answering Service pay in New York metro areas

Metro areaMedian yearly payPeople in this job
New York-Newark-Jersey City (this page)$47,3501,470
Kiryas Joel-Poughkeepsie-Newburgh$44,55070
Syracuse$44,51090
Binghamton$41,42040
Buffalo-Cheektowaga$41,330170
Albany-Schenectady-Troy$39,63090
Rochester$37,72070

New York unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.

Education, experience and outlook for switchboard operators, including answering service

  • Typical education to start: High school diploma or equivalent (BLS)
  • Related work experience most have: 3 to 6 months (O*NET)
  • Training on the job: Short-term on-the-job training (BLS)
  • Job outlook: -26% over ten years, declining · about 3,100 openings a year (BLS)

Related jobs in New York-Newark-Jersey City (NY)

JobMedian yearly pay
Office Clerks, General$47,670
Customer Service Representatives$49,590
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive$51,440
Executive Secretaries and Executive Administrative Assistants$83,840
Receptionists and Information Clerks$44,690
Medical Secretaries and Administrative Assistants$49,230
Dispatchers, Except Police, Fire, and Ambulance$58,180
Public Safety Telecommunicators$61,450

Other job titles for this job

Telecommunications OperatorInformation SpecialistAnswering Service Telephone OperatorCBX OperatorCentral Communications SpecialistCombination OperatorCommand and Control SpecialistCommunication Center OperatorComplaint OperatorDesk OperatorExchange OperatorPBX Operator

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Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.