Customer Service Representatives pay in New York-Newark-Jersey City
In New York-Newark-Jersey City (NY), the median pay for customer service representatives is $23.84 an hour ($49,590 a year). About 125,570 people work in this job there.
That is 11% higher than the U.S. median ($44,770). It is 3% higher than the New York median ($48,000).
Pay range for customer service representatives in New York-Newark-Jersey City (NY)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $17.75 | $36,930 |
| 25% of workers | $20.70 | $43,060 |
| Half of workers (median) | $23.84 | $49,590 |
| 75% of workers | $29.78 | $61,940 |
| 90% of workers | $37.16 | $77,290 |
Customer Service Representatives pay in New York metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| New York-Newark-Jersey City (this page) | $49,590 | 125,570 |
| Glens Falls | $45,830 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh | $45,550 | 3,980 |
| Buffalo-Cheektowaga | $45,520 | 9,850 |
| Ithaca | $45,390 | 650 |
| Syracuse | $45,360 | 4,710 |
| Albany-Schenectady-Troy | $45,350 | 8,290 |
| Binghamton | $45,280 | 1,490 |
| Utica-Rome | $45,250 | 1,770 |
| Rochester | $44,740 | 9,290 |
| Kingston | $43,680 | 680 |
| Watertown-Fort Drum | $39,830 | 420 |
| Elmira | $39,230 | 510 |
New York unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in New York-Newark-Jersey City (NY)
| Job | Median yearly pay |
|---|---|
| Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel | $93,750 |
| Receptionists and Information Clerks | $44,690 |
| Billing and Posting Clerks | $56,160 |
| Insurance Claims and Policy Processing Clerks | $60,070 |
| Brokerage Clerks | $78,930 |
| Bill and Account Collectors | $54,370 |
| Order Clerks | $47,820 |
| New Accounts Clerks | $58,980 |
Other job titles for this job
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.