Customer Service Representatives pay in Albany-Schenectady-Troy
In Albany-Schenectady-Troy (NY), the median pay for customer service representatives is $21.80 an hour ($45,350 a year). About 8,290 people work in this job there.
That is about the same as the U.S. median ($44,770). It is 6% lower than the New York median ($48,000).
Pay range for customer service representatives in Albany-Schenectady-Troy (NY)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $17.27 | $35,930 |
| 25% of workers | $18.45 | $38,380 |
| Half of workers (median) | $21.80 | $45,350 |
| 75% of workers | $26.56 | $55,240 |
| 90% of workers | $30.56 | $63,570 |
Customer Service Representatives pay in New York metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| New York-Newark-Jersey City | $49,590 | 125,570 |
| Glens Falls | $45,830 | 650 |
| Kiryas Joel-Poughkeepsie-Newburgh | $45,550 | 3,980 |
| Buffalo-Cheektowaga | $45,520 | 9,850 |
| Ithaca | $45,390 | 650 |
| Syracuse | $45,360 | 4,710 |
| Albany-Schenectady-Troy (this page) | $45,350 | 8,290 |
| Binghamton | $45,280 | 1,490 |
| Utica-Rome | $45,250 | 1,770 |
| Rochester | $44,740 | 9,290 |
| Kingston | $43,680 | 680 |
| Watertown-Fort Drum | $39,830 | 420 |
| Elmira | $39,230 | 510 |
New York unemployment rate: 4.3% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.