Switchboard Operators, Including Answering Service pay in Pennsylvania

In Pennsylvania, the median pay for switchboard operators, including answering service is $17.74 an hour ($36,890 a year). About 1,350 people work in this job there.

$17.74Median hourly pay

$28,890–$41,760Middle half of workers, yearly

1,350People in this job in Pennsylvania

That is 5% lower than the U.S. median ($38,630). Pennsylvania ranks 32nd of 46 states and territories for this job’s median pay.

Pay range for switchboard operators, including answering service in Pennsylvania

Earns more than	Hourly	Yearly
10% of workers	$10.71	$22,270
25% of workers	$13.89	$28,890
Half of workers (median)	$17.74	$36,890
75% of workers	$20.08	$41,760
90% of workers	$22.40	$46,590

Switchboard Operators, Including Answering Service pay in Pennsylvania metro areas

Metro area	Median yearly pay	People in this job
Reading	$42,900	30
Harrisburg-Carlisle	$41,360	60
Pittsburgh	$39,910	210
Lancaster	$39,290	40
Philadelphia-Camden-Wilmington	$38,410	590
Scranton--Wilkes-Barre	$34,920	40

Pennsylvania unemployment rate: 3.7% (August 2026), U.S. Bureau of Labor Statistics.

Education, experience and outlook for switchboard operators, including answering service

Typical education to start: High school diploma or equivalent (BLS)
Related work experience most have: 3 to 6 months (O*NET)
Training on the job: Short-term on-the-job training (BLS)
Job outlook: -26% over ten years, declining · about 3,100 openings a year (BLS)

Related jobs in Pennsylvania

Job	Median yearly pay
Office Clerks, General	$44,950
Customer Service Representatives	$44,630
Secretaries and Administrative Assistants, Except Legal, Medical, and Executive	$46,270
Receptionists and Information Clerks	$36,810
Medical Secretaries and Administrative Assistants	$44,930
Executive Secretaries and Executive Administrative Assistants	$75,270
Dispatchers, Except Police, Fire, and Ambulance	$49,960
Public Safety Telecommunicators	$49,890

Other job titles for this job

Telecommunications OperatorInformation SpecialistAnswering Service Telephone OperatorCBX OperatorCentral Communications SpecialistCombination OperatorCommand and Control SpecialistCommunication Center OperatorComplaint OperatorDesk OperatorExchange OperatorPBX Operator

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Source: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.