Customer Service Representatives pay in Rockford
In Rockford (IL), the median pay for customer service representatives is $20.80 an hour ($43,260 a year). About 2,070 people work in this job there.
That is 3% lower than the U.S. median ($44,770). It is 6% lower than the Illinois median ($46,130).
Pay range for customer service representatives in Rockford (IL)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $15.01 | $31,210 |
| 25% of workers | $17.06 | $35,480 |
| Half of workers (median) | $20.80 | $43,260 |
| 75% of workers | $25.33 | $52,680 |
| 90% of workers | $30.87 | $64,210 |
Customer Service Representatives pay in Illinois metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Chicago-Naperville-Elgin | $47,100 | 75,240 |
| Rockford (this page) | $43,260 | 2,070 |
| Champaign-Urbana | $41,280 | 1,480 |
| Kankakee | $40,490 | 480 |
| Springfield | $40,230 | 1,510 |
| Decatur | $40,190 | 420 |
| Peoria | $39,840 | 2,260 |
| Bloomington | $39,120 | 1,280 |
Illinois unemployment rate: 4.7% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Rockford (IL)
| Job | Median yearly pay |
|---|---|
| Receptionists and Information Clerks | $37,460 |
Other job titles for this job
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.