Customer Service Representatives pay in Baltimore-Columbia-Towson
In Baltimore-Columbia-Towson (MD), the median pay for customer service representatives is $20.60 an hour ($42,850 a year). About 17,480 people work in this job there.
That is 4% lower than the U.S. median ($44,770). It is about the same as the Maryland median ($42,830).
Pay range for customer service representatives in Baltimore-Columbia-Towson (MD)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $15.68 | $32,600 |
| 25% of workers | $17.60 | $36,600 |
| Half of workers (median) | $20.60 | $42,850 |
| 75% of workers | $23.86 | $49,630 |
| 90% of workers | $30.22 | $62,860 |
Customer Service Representatives pay in Maryland metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Baltimore-Columbia-Towson (this page) | $42,850 | 17,480 |
| Hagerstown-Martinsburg | $38,200 | 1,480 |
| Salisbury | $37,260 | 810 |
| Lexington Park | $36,460 | 660 |
Maryland unemployment rate: 4.1% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.