Customer Service Representatives pay in Cleveland
In Cleveland (OH), the median pay for customer service representatives is $22.14 an hour ($46,040 a year). About 15,900 people work in this job there.
That is 3% higher than the U.S. median ($44,770). It is about the same as the Ohio median ($45,610).
Pay range for customer service representatives in Cleveland (OH)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $15.07 | $31,340 |
| 25% of workers | $17.91 | $37,240 |
| Half of workers (median) | $22.14 | $46,040 |
| 75% of workers | $27.93 | $58,100 |
| 90% of workers | $31.62 | $65,760 |
Customer Service Representatives pay in Ohio metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Cincinnati | $46,470 | 19,410 |
| Columbus | $46,350 | 18,550 |
| Cleveland (this page) | $46,040 | 15,900 |
| Akron | $45,420 | 5,780 |
| Dayton-Kettering-Beavercreek | $44,970 | 4,880 |
| Canton-Massillon | $44,430 | 2,590 |
| Toledo | $42,970 | 3,170 |
| Lima | $42,340 | 460 |
| Sandusky | $39,260 | 470 |
| Springfield | $39,000 | 670 |
| Youngstown-Warren | $37,970 | 2,140 |
| Mansfield | $37,180 | 680 |
Ohio unemployment rate: 3.3% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Cleveland (OH)
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.