Customer Service Representatives pay in Charlotte-Concord-Gastonia
In Charlotte-Concord-Gastonia (NC), the median pay for customer service representatives is $21.63 an hour ($44,980 a year). About 26,120 people work in this job there.
That is about the same as the U.S. median ($44,770). It is 12% higher than the North Carolina median ($40,240).
Pay range for customer service representatives in Charlotte-Concord-Gastonia (NC)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $15.14 | $31,500 |
| 25% of workers | $17.79 | $37,000 |
| Half of workers (median) | $21.63 | $44,980 |
| 75% of workers | $24.35 | $50,660 |
| 90% of workers | $30.12 | $62,640 |
Customer Service Representatives pay in North Carolina metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Durham-Chapel Hill | $46,800 | 4,660 |
| Charlotte-Concord-Gastonia (this page) | $44,980 | 26,120 |
| Raleigh-Cary | $41,900 | 13,620 |
| Greensboro-High Point | $41,240 | 7,460 |
| Burlington | $41,040 | 1,290 |
| Asheville | $38,980 | 2,850 |
| Winston-Salem | $38,410 | 3,770 |
| Wilmington | $38,100 | 2,850 |
| Hickory-Lenoir-Morganton | $37,790 | 2,250 |
| Greenville | $36,310 | 1,160 |
| Fayetteville | $35,130 | 1,890 |
| Rocky Mount | $34,680 | 730 |
| Pinehurst-Southern Pines | $34,590 | 670 |
| Goldsboro | $34,500 | 740 |
| Jacksonville | $33,980 | 1,130 |
North Carolina unemployment rate: 3.5% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Charlotte-Concord-Gastonia (NC)
| Job | Median yearly pay |
|---|---|
| Receptionists and Information Clerks | $36,300 |
| Reservation and Transportation Ticket Agents and Travel Clerks | $44,630 |
| Hotel, Motel, and Resort Desk Clerks | $30,910 |
| Loan Interviewers and Clerks | $60,510 |
| Eligibility Interviewers, Government Programs | $48,630 |
| Order Clerks | $48,320 |
| Court, Municipal, and License Clerks | $49,110 |
Other job titles for this job
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- Customer Service Representative - Financial Services · Confidential · Charlotte, NC
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.