Customer Service Representatives pay in Richmond
In Richmond (VA), the median pay for customer service representatives is $20.51 an hour ($42,660 a year). About 10,960 people work in this job there.
That is 5% lower than the U.S. median ($44,770). It is about the same as the Virginia median ($42,730).
Pay range for customer service representatives in Richmond (VA)
| Earns more than | Hourly | Yearly |
|---|---|---|
| 10% of workers | $15.07 | $31,340 |
| 25% of workers | $17.15 | $35,670 |
| Half of workers (median) | $20.51 | $42,660 |
| 75% of workers | $23.34 | $48,550 |
| 90% of workers | $29.35 | $61,050 |
Customer Service Representatives pay in Virginia metro areas
| Metro area | Median yearly pay | People in this job |
|---|---|---|
| Roanoke | $45,500 | 2,760 |
| Winchester | $44,460 | 1,130 |
| Richmond (this page) | $42,660 | 10,960 |
| Staunton-Stuarts Draft | $41,230 | 450 |
| Charlottesville | $40,240 | 1,130 |
| Harrisonburg | $39,100 | 660 |
| Virginia Beach-Chesapeake-Norfolk | $38,150 | 10,960 |
| Lynchburg | $37,670 | 1,220 |
| Blacksburg-Christiansburg-Radford | $37,430 | 640 |
Virginia unemployment rate: 3.6% (August 2026), U.S. Bureau of Labor Statistics.
Education, experience and outlook for customer service representatives
- Typical education to start: High school diploma or equivalent (BLS)
- Related work experience most have: 1 to 2 years (O*NET)
- Training on the job: Short-term on-the-job training (BLS)
- Job outlook: -5.3% over ten years, declining · about 289,500 openings a year (BLS)
Related jobs in Richmond (VA)
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Post a job freeFind jobsCheck pay for any jobSource: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates. Figures are for wage and salary workers and do not include the self-employed. The median is the middle wage: half earn more, half earn less. Other job titles: O*NET 31.0 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA), used under the CC BY 4.0 license; O*NET® is a trademark of USDOL/ETA. JAI Bot has modified this information; USDOL/ETA has not approved, endorsed, or tested these modifications.